1. Our commitment
We want as many people as possible to be able to use Danno, whatever device or assistive technology they use. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. That means you should be able to:
- use the whole app with a keyboard, including booking and cancelling
- use it with a screen reader (such as NVDA, JAWS or VoiceOver)
- zoom in up to 400% and use it on a phone without scrolling sideways
- choose a light or dark theme, or follow your device's setting
- rely on text as well as colour to tell what is free, taken or yours
2. How accessible it is
We believe Danno is partially compliant with WCAG 2.2 level AA. Our automated checks of the main pages find no failures, but some parts are known to be harder to use, and we have not yet had a full manual audit by an independent accessibility specialist. The known issues are listed below.
3. Known issues
The floor plan editor
Drawing a floor plan and placing bookables on it is a visual, drag-and-drop task designed for a mouse, trackpad or touch screen. A selected bookable can be moved with the arrow keys and there are keyboard shortcuts for zoom, undo and save, but drawing a row and precise positioning are hard without a pointer, and the plan itself is not meaningful to a screen reader. A floor plan is optional: everything it is used for can be set up and booked from the lists.
Floor plans when booking
The floor plan view shows what is free by position. Each marker has a name and can be reached with the keyboard, but the layout is only visual. The list on Book shows the same information as text.
Choosing times on the timeline
On a large screen you can drag and resize a booking on the day's timeline. Dragging has no keyboard equivalent, but the same times can always be typed into the start and end time fields next to it.
Lobby display screens
The display screens are read-only boards meant to be seen from a distance. They always use the dark theme, update on their own every minute and cannot be zoomed or operated by the people walking past. The same information is in the app.
Third-party parts
The live chat widget on the public pages (if you allow it), the bot check on some forms and the address map when you set up a location come from other providers. We choose them with accessibility in mind but cannot fix problems inside them. If one gets in your way, email us instead and we will help.
Smaller issues we are fixing
Some check boxes in dialogs are smaller than the 24 by 24 pixel target size WCAG 2.2 asks for, though each sits inside a larger clickable label. Help videos have no audio description yet.
4. How we test
This statement was last reviewed on 27 September 2026. On that date we:
- ran automated axe-core checks against WCAG 2.2 A and AA on the public pages, sign-in and registration, and the main member and admin pages, in both the light and the dark theme
- checked keyboard access and visible focus on the main booking journeys
- run automated browser tests on every change that book, cancel and manage with clicks at phone and desktop sizes
We review this statement at least once a year and whenever we make a large change.
5. Reporting a problem or asking for another format
If something doesn't work for you, or you need information from Danno in a different format (for example large print, plain text or a phone call), email hello@getdanno.com. Tell us the page and what you were trying to do.
We will reply within 5 working days. If your organization uses Danno and you can't book because of an accessibility problem, tell your administrator too: they can make a booking on your behalf while we fix it.
6. If you are not happy with our response
In the UK, the Equality Act 2010 requires service providers to make reasonable adjustments for disabled people. If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS). In Northern Ireland, contact the Equality Commission for Northern Ireland.