1. Who these terms are for
Danno is a booking service for organisations: companies, schools, clubs and other bodies that share bookables (for example parking, desks, rooms or equipment) among their people. It is sold to businesses and organisations, not to consumers.
- The Customer is the organisation that creates a workspace or subscribes. The person who does so confirms they are authorised to accept these Terms for it.
- Members are people the Customer invites or lets join. Members agree to sections 3 and 4; the Customer is responsible for its members' use of its workspace.
- You must be at least 13 to have an account. A Customer that invites members under 18 is responsible for any permission it needs for them.
2. Accounts
- Keep your sign-in details secure and don't share your account.
- You are responsible for activity under your account.
- Tell us at once at hello@getdanno.com if you think someone has used it without permission.
- Give accurate information; we may suspend accounts that don't.
3. Acceptable use
You agree not to:
- break the law, or use the Service to harass, discriminate against or harm anyone
- upload malware, or content you have no right to use
- try to get into accounts, workspaces or data that aren't yours, or test our security without our written permission (report issues to us instead)
- interfere with or overload the Service, or get round its limits
- reverse engineer it, or use automated tools except our published API and integrations
- resell the Service or impersonate another person or organisation
- use it for anyone on a UK, EU or US sanctions list, or in a country where that is prohibited
4. Your data and personal data
- The Customer owns the data put into its workspace ("Customer Data"). It gives us permission to process that data only to provide, secure and support the Service.
- For personal data in Customer Data, the Customer is the controller and we are its processor. Our data processing addendum forms part of these Terms and applies automatically.
- The Customer is responsible for having a lawful basis for what it does with the Service, for telling its people how their data is used (for example, if it uses check-ins or "who's in" information about staff), and for any data protection impact assessment it needs.
- For data we control ourselves (accounts, billing, our website), see the privacy policy.
- Owners and administrators can export their organisation's data, and each person can export their own, at any time.
5. Trials, fees, renewal, cancellation and refunds
- New organisations get a free trial (14 days unless we offer otherwise). No card is needed; to keep using the workspace after the trial, the Customer chooses a paid plan.
- Paid plans are billed in advance, monthly or yearly, at the prices on our pricing page when you subscribe. Payments are processed by Stripe. No VAT is charged. The Customer is responsible for any other taxes that apply to it.
- Plans renew automatically at the end of each period until cancelled. The Customer can cancel at any time from the billing page; cancellation takes effect at the end of the period already paid for, and the workspace keeps working until then.
- Refunds: we don't refund time you've already had. But if you've just been charged for a new month and you'd rather stop, cancel and ask us within 14 days of that charge, and we'll refund it in full. On a yearly plan we refund the whole months you haven't started. If we charge you in error, or twice, we refund the amount in full. To ask for a refund, or if you think a charge is wrong, email hello@getdanno.com within 60 days and we'll reply within 5 working days.
- We may change prices with at least 30 days' notice by email; the change applies from the next renewal, and you can cancel before it does.
- If a payment fails and isn't fixed after Stripe's reminders, the subscription ends and the workspace is paused until a plan is chosen again; its data is kept as described in section 9.
6. Availability and support
We work to keep the Service available and secure, but don't promise it will be uninterrupted or error-free. We may carry out maintenance and will try to give notice of planned downtime. Support is by email at hello@getdanno.com, on UK working days. We may change or improve features; we won't remove a core feature a paying Customer relies on without reasonable notice.
7. Intellectual property
We own the Service, its software, design and content (other than Customer Data). You may not copy, modify or distribute it except as these Terms allow. If you send us feedback, we may use it freely.
8. Liability
- Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow to be limited.
- Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.
- Subject to that, each party's total liability under or in connection with these Terms in any 12 months is limited to the greater of the fees the Customer paid us in the previous 12 months and £100.
- Except as set out in these Terms, the Service is provided "as is", without other warranties, to the extent the law allows.
9. Suspension, termination and your data
- The Customer can stop using the Service at any time by cancelling (section 5) and deleting its workspace. A person can delete their own account in Account settings.
- We may suspend or end access if these Terms are seriously or repeatedly broken, if fees are unpaid, or if needed to protect the Service or other users. Where we reasonably can, we'll warn you first.
- Before a workspace is deleted, its owners can export its data. Deletion takes effect at once, with no grace period or undo: we delete Customer Data, except what we must keep by law, and it remains in backups for up to 30 days, as set out in the data processing addendum.
- Sections 4, 7, 8, 9 and 11 continue after these Terms end.
10. Changes to these terms
We may update these Terms. We'll email Customer owners at least 30 days before a significant change takes effect; if the Customer doesn't agree it can cancel before then. Continued use after the change means acceptance.
11. General and governing law
These Terms (with the data processing addendum and any order form) are the whole agreement between us about the Service. Neither party is liable for delays caused by events beyond its reasonable control. We may transfer these Terms to a buyer of the business, who must keep them. If a court finds part of these Terms unenforceable, the rest stays in force.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
Questions about these Terms? Contact us at hello@getdanno.com. Our full details are on the legal notice.