What it means
Visitor management covers everything from the moment a guest is invited to the moment they leave. A modern visitor management workflow includes pre-registration (the host enters the visitor's details in advance), automated welcome emails with directions and parking info, lobby check-in (often via tablet), host notification, and badge printing.
In the context of workspace booking, visitor management intersects with parking and room scheduling. When a visitor is expected, the system can automatically reserve a parking spot and ensure the meeting room is booked. This creates a seamless experience for both the host and the guest.
Security and compliance drive much of the demand. Organisations need to know who is on-site at any given time for fire safety, data protection, and insurance purposes. A digital visitor log replaces paper sign-in sheets with searchable, auditable records.